Refund Policy

Students withdrawing more than twenty-one (21) days before the start date of the course will receive a full refund.  Students withdrawing within twenty-one (21) days of the class or no-show, will not receive a refund.

Sponsoring agencies withdrawing their student more than twenty-one (21) days before the start of the course will not be billed for the cost of attendance. Sponsored student withdrawal within twenty-one (21) days of the start of the course or no-show, the applicable agency will be billed for the full cost of attendance.  Substitutions or transfer of the reservation (roster spot) to another student or agency is permitted upon approval of the Training Director.

Class Cancellation

SHIELD reserves the right to cancel any classes due to unforeseen circumstances or low enrollment.